Question 1

Will anyone in my household know what's in the package?

Accepted Answer

Unlikely. Packaging is unbranded with no medical or clinic markings. The label reads as an ordinary parcel.

Question 2

Who has access to my reports?

Accepted Answer

Only you, and the specialist you choose to consult. Reports are end-to-end encrypted and never shared without explicit consent.

Question 3

How is the sample preserved during pickup?

Accepted Answer

Trained agents transport samples in temperature-controlled containers following cold-chain protocols.

Question 4

Where is the sample processed?

Accepted Answer

NABL-accredited partner labs in your city. We never compromise on diagnostic standards.

Question 5

Are consultations recorded?

Accepted Answer

Never. Consultations happen on a secure channel and are not recorded by default.

Question 6

How long is a typical consult?

Accepted Answer

Initial consultations are scheduled for 20 minutes. You can book follow-ups as needed.

Question 7

How do I contact support?

Accepted Answer

Email hello@andorva.com or WhatsApp our support line. We respond within a few hours, every day.

Question 8

What if I need to reschedule a pickup?

Accepted Answer

Reschedule from your dashboard up to 30 minutes before the slot — no questions asked.

Questions, answered.

Everything you might be wondering.